Client care
Questions
Where do you ship?
Australia, New Zealand, the United States, the United Kingdom and Canada.
How long will my order take?
Usually 7–14 business days. Every order ships with tracking, sent to you by email.
How much is shipping?
Complimentary on orders over A$99, otherwise A$9.99. Checkout shows the amount in your currency.
What if something arrives broken?
Email a photo of the broken item to care@thefineorder.com within 14 days of delivery. We'll send a free replacement or a full refund, whichever you prefer, and you don't need to send it back.
Can I return something?
We don't accept change-of-mind returns, so please check each product's size and materials before ordering. If anything arrives damaged, faulty or not as described, we'll replace it or refund you.
How do I pay?
Checkout is secured by Shopify. We accept major cards, PayPal, Apple Pay and Google Pay, and you can pay in instalments with Afterpay or Klarna where available.
Are your glass pieces dishwasher safe?
Care instructions are listed on each product page. If in doubt, hand wash.
Anything else? Write to care@thefineorder.com.